Last Updated: May 10, 2026

Privacy Policy for LaundryWhiz Customer

1. Introduction

Welcome to LaundryWhiz. This Privacy Policy explains how LaundryWhiz ("we," "us," or "our") collects, uses, and shares information about you when you use our mobile application (the "App") and services.

2. Information We Collect

2.1 Personal Information

When you register for an account, we may collect:

  • Name and Contact Details (Email address, Phone number)
  • Delivery and Pickup Addresses
  • Profile Pictures (via your camera or gallery)

2.2 Location Information

To provide accurate delivery services and estimate serviceability, we collect your location data. This may include:

  • Precise Location: Used to set your pickup/delivery address.
  • Background Location: We may request background location access to provide real-time updates on your order's delivery status while the app is in the background.

2.3 Payment Information

Payments are processed securely via Stripe. We do not store your credit card details on our servers. Stripe's use of your personal information is governed by their Privacy Policy.

3. How We Use Your Information

We use the collected data to:

  • Process and manage your laundry orders.
  • Facilitate pickups and deliveries via our driver network.
  • Send service-related notifications and updates via OneSignal and Firebase.
  • Improve our app performance and user experience.
  • Comply with legal obligations.

4. Third-Party Services

The App integrates with several third-party services to provide a seamless experience:

  • Google Maps API: For address autocomplete and location visualization.
  • Stripe: For secure payment processing.
  • OneSignal & Firebase: For push notifications and in-app messaging.
  • Ideal Postcodes: For UK address validation.

5. Data Retention and Security

We retain your personal data for as long as your account is active or as needed to provide you services. We implement industry-standard security measures to protect your data from unauthorized access.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. You can manage your profile settings within the app or contact us for assistance.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: info@laundrywhiz.uk
  • Support: +91 81284 44812